Terms Of Service

These Terms Of Service ("Terms") Govern Access To And Use Of Services Provided By YOVAI LLC ("YOVAI," "We," "Our," Or "Us").

By Purchasing, Accessing, Or Using YOVAI Services, The Customer ("Client," "You," Or "Your") Agrees To These Terms.

YOVAI Provides AI-Powered Business Communication And Automation Solutions.

Services May Include AI Receptionist Services, Inbound Call Handling, Appointment Scheduling, Lead Capture, SMS Communications, Automated Follow-Up, Workflow Automation, Call Routing, Reporting, Integrations, Implementation, And Related Support Services.

Specific Features And Functionality May Vary According To The Client's Selected Service Package, Configuration, Integrations, And Third-Party Platforms.

YOVAI Services May Require A One-Time Professional Implementation (Setup) Fee.

Unless Otherwise Specified At Checkout Or In A Client Proposal, Order, Or Written Agreement, The Current Standard Setup Fee Depends On The Selected Package As Listed In Section 4.

Implementation May Include AI Agent Configuration, Voice And Persona Configuration, Business Information Setup, Knowledge Base Configuration, Calendar And Scheduling Integration, Communication Workflows, Automations, Testing, Integrations, And Launch Preparation.

The Professional Implementation Fee Is Separate From The Client's Recurring Subscription Fee.

Because Implementation Involves Customized Work Performed For The Client, The Implementation Fee Is Generally Non-Refundable Once Implementation Work Has Begun, Except Where Required By Applicable Law Or Otherwise Agreed To By YOVAI In Writing.

YOVAI Offers Recurring Subscription Services.

Current Standard Packages Include:

• Lead Recovery — $1,250 USD Per Month
• Booking Growth — $2,500 USD Per Month
• Multi-Location Operations — From $4,000 USD Per Month

Unless Otherwise Specified, Each Package Also Requires A One-Time Professional Implementation (Setup) Fee As Listed In Section 4.

By Purchasing A Recurring Subscription, The Client Authorizes YOVAI And Its Payment Processor To Charge The Payment Method Provided For The Initial Payment, Recurring Subscription Fees, And Other Charges Specifically Authorized By The Client.

Subscriptions Automatically Renew At The Applicable Billing Interval Until Canceled In Accordance With These Terms And Any Applicable Client Agreement.

14-Day HVAC Pilot

• Pilot Fee: $500 One-Time (Non-Recurring)
• Pilot Term: 14 Days, Beginning Only After Configuration, Testing, And Client Approval

Lead Recovery

• Professional Implementation (Setup): $2,500 One-Time
• Monthly Subscription: $1,250/Month

Booking Growth

• Professional Implementation (Setup): $5,000 One-Time
• Monthly Subscription: $2,500/Month

Multi-Location Operations

• Professional Implementation (Setup): From $10,000 One-Time
• Monthly Subscription: From $4,000/Month
• Final Scope And Pricing Confirmed In A Written Proposal

Prices May Change For Future Purchases.

If Pricing Displayed At Checkout Or In A Signed Client Agreement Differs From Pricing Listed In These Terms, The Checkout Or Signed Agreement Shall Control.

Recurring YOVAI Subscriptions Automatically Renew According To The Billing Frequency Selected At Checkout Unless Canceled.

Clients May Request Cancellation Using YOVAI's Published Contact Information.

Cancellation Prevents Future Subscription Renewals But Does Not Retroactively Cancel Charges Already Incurred.

Professional Implementation Fees Are Generally Non-Refundable Once Implementation Work Has Begun, Except Where Required By Applicable Law Or Otherwise Agreed To By YOVAI In Writing.

Recurring Subscription Charges For Service Periods That Have Already Begun Are Generally Non-Refundable Except Where Required By Applicable Law Or Expressly Approved By YOVAI.

YOVAI Services May Use Artificial Intelligence And Automated Systems To Communicate With Callers, Leads, Customers, Patients, Prospects, Or Other Individuals On Behalf Of A Client.

AI Systems May Occasionally Misunderstand Requests, Generate Incorrect Information, Experience Technical Interruptions, Or Produce Unexpected Results.

YOVAI Does Not Guarantee That AI Systems Will Be Error-Free Or Uninterrupted.

YOVAI Does Not Guarantee Any Specific Number Of Leads, Appointments, Customers, Sales, Revenue, Cost Savings, Conversion Rates, Or Other Business Results.

Clients Are Responsible For Providing Accurate And Current Business Information Necessary To Configure Their YOVAI System.

Clients Are Responsible For Ensuring Their Use Of YOVAI Services Complies With Applicable Telephone, SMS, Marketing, Recording, Privacy, Data Protection, And Industry-Specific Requirements.

YOVAI May Depend Upon Third-Party Providers For Telecommunications, Artificial Intelligence, Messaging, Scheduling, Payment Processing, Hosting, Analytics, Integrations, And Other Functionality.

References To "24/7" Describe Intended Availability And Do Not Constitute A Guarantee Of Completely Uninterrupted Service.

Clients May Not Use YOVAI Services For Unlawful, Fraudulent, Deceptive, Abusive, Harassing, Or Otherwise Prohibited Activities.

YOVAI Retains Ownership Of Its Proprietary Systems, Workflows, Methodologies, Templates, Branding, Configurations, Processes, And Other Intellectual Property.

To The Maximum Extent Permitted By Applicable Law, YOVAI Will Not Be Liable For Indirect, Incidental, Special, Consequential, Exemplary, Or Punitive Damages.

YOVAI May Suspend Or Terminate Access To Services For Material Violations Of These Terms, Fraudulent Or Unlawful Activity, Nonpayment, Abuse Of Services, Security Risks, Or Other Circumstances Reasonably Requiring Suspension Or Termination.

YOVAI May Update These Terms Periodically.

These Terms Are Governed By The Laws Of The State Of Georgia, Except Where Applicable Law Requires Otherwise.