Safety And Responsible AI

YOVAI LLC ("YOVAI", "we", "us") provides managed artificial intelligence communication systems that answer inbound calls, qualify customers, schedule appointments, and follow up. This document explains how YOVAI is deployed, monitored, and constrained so that its automation operates safely inside a client's approved procedures.

Every YOVAI deployment operates using client-approved business knowledge, scheduling logic, escalation rules, and communication boundaries. YOVAI does not answer questions or take actions that fall outside the material a client has provided and approved during onboarding and ongoing configuration.

Callers and message recipients are informed at the start of an interaction that they may be interacting with an AI-powered assistant. YOVAI honors requests to be transferred to a human, subject to the transfer rules configured by the client.

YOVAI does not provide professional, medical, legal, safety, financial, or technical diagnoses. Sensitive and urgent situations are routed to the client's approved escalation procedure, which may include transferring to a human, sending an urgent internal notification, or providing a client-approved fallback response.

Prior to going live, every YOVAI deployment is tested against a defined matrix of scenarios, including standard inquiries, scheduling, rescheduling, after-hours calls, transfer requests, out-of-area customers, unknown questions, and urgent-language escalation. The client reviews and approves the deployment before live customer traffic is introduced.

After launch, YOVAI's performance is monitored by the YOVAI team. Scripts, workflows, and handoff rules can be adjusted in response to real-world call activity and client feedback.

Personal information captured during calls and messages is used to fulfill the client's customer-service purpose (for example, scheduling an appointment or routing a request). YOVAI processes this information under the terms of our Privacy Policy and Data Processing Addendum.

YOVAI does not sell personal information collected on behalf of clients. Retention periods and access controls are described in the Data Processing Addendum.

YOVAI operates within U.S. telecommunications and messaging regulations, including applicable requirements for consent, opt-out, and business messaging registration. Details for SMS handling are described in the SMS Terms.

If a caller, client, or member of the public believes that a YOVAI-powered interaction has behaved in a way that is unsafe, incorrect, or outside the client's approved procedures, the concern should be sent to yovel@yovaiagency.com. We review reports and, when appropriate, adjust the affected deployment.

YOVAI reviews its safety practices, escalation procedures, and testing matrix on a recurring basis. Updates to this document reflect changes in our platform, our clients' operating procedures, and the regulatory environment in which YOVAI operates.